Terms of Service
Effective Date: 1/1/26
Last Updated: 6/1/26
Welcome to Anchor & Core LLC (“Anchor & Core,” “we,” “us,” or “our”). These Terms of Service govern your use of our website, communications, class bookings, memberships, purchases, and other services offered by Anchor & Core.
By accessing our website, booking a class, purchasing a membership or package, signing up for communications, or using our services, you agree to these Terms of Service. If you do not agree, please do not use our website or services.
1. About Anchor & Core
Anchor & Core is a Pilates-inspired reformer studio located in Pennsylvania. We offer fitness classes, memberships, packages, events, retail products, and related services.
Our services are intended for general fitness and wellness purposes only. We do not provide medical advice, diagnosis, or treatment.
2. Website Use
You agree to use our website only for lawful purposes and in a way that does not interfere with the website’s operation, security, or availability. You may not use our website to:
Submit false, misleading, or inaccurate information;
Attempt to gain unauthorized access to our systems;
Interfere with or disrupt the website;
Copy, reproduce, or misuse our content, branding, images, text, or materials;
Use the website for any unlawful, fraudulent, or harmful purpose.
We reserve the right to restrict or terminate access to our website or services if we believe these Terms have been violated.
3. Account, Booking, and Contact Information
When booking classes, purchasing services, submitting forms, or creating an account through our website or booking platform, you agree to provide accurate and current information. You are responsible for maintaining the confidentiality of your account login information, if applicable, and for all activity that occurs under your account.
You agree to notify us promptly if you believe your account has been accessed without authorization.
4. Classes, Memberships, Packages, and Purchases
Anchor & Core may offer drop-in classes, class packages, memberships, events, workshops, retail products, and promotional offers.
All prices, schedules, class availability, instructors, membership options, and services are subject to change at any time. We reserve the right to modify, discontinue, or cancel any service, class, product, or promotion.
Purchases are subject to the terms provided at the time of purchase, including expiration dates, cancellation policies, no-show policies, membership terms, and refund rules.
5. Payments and Billing
By purchasing a class, package, membership, product, or service, you authorize Anchor & Core or our third-party payment processor to charge your selected payment method for the applicable amount.
You agree to provide accurate billing and payment information and to keep your payment method current.
If a payment fails, we may suspend access to classes, memberships, bookings, or other services until payment is successfully completed.
6. Memberships and Recurring
Billing Some memberships may renew automatically unless canceled in accordance with the membership terms provided at the time of purchase.
By purchasing a recurring membership, you authorize Anchor & Core or our payment processor to charge your payment method on a recurring basis according to the membership plan you selected.
Membership cancellation, pause, freeze, or change requests must be submitted according to the instructions listed on our website, booking platform, membership agreement, or studio policies.
Memberships may be subject to minimum commitment periods, cancellation notice requirements, renewal terms, and other conditions, which will be disclosed at the time of purchase or enrollment.
7. Cancellations, No-Shows, and Late Arrivals
Classes may be subject to cancellation windows, late-cancel fees, no-show fees, or loss of class credit. Specific policies may vary by class type, membership, package, or promotional offer.
If you arrive late, we may not be able to allow you to participate in class for safety reasons and to avoid disrupting other clients.
Anchor & Core reserves the right to cancel, reschedule, substitute instructors, or modify classes due to weather, emergencies, staffing, low enrollment, maintenance, safety concerns, or other circumstances.
8. Refund Policy
All purchases are subject to the refund policy stated at the time of purchase or listed in our studio policies.
Unless otherwise required by law or expressly stated in writing, purchases may be non-refundable, including but not limited to memberships, class packages, drop-in classes, events, workshops, retail items, and promotional offers.
9. Health, Safety, and Assumption of Risk
Participation in Pilates, reformer classes, fitness activities, and related services involves physical movement and carries inherent risks, including but not limited to muscle soreness, strains, falls, injuries, aggravation of existing conditions, or other physical harm.
By participating in Anchor & Core classes or services, you acknowledge and agree that:
You are voluntarily participating in physical activity;
You are responsible for determining whether you are physically able to participate;
You should consult a physician or qualified healthcare provider before beginning any fitness program, especially if you are pregnant, injured, have a medical condition, or have concerns about participation;
You will inform the instructor of any injuries, pregnancy, limitations, or concerns before class;
You will stop participating immediately if you feel pain, dizziness, discomfort, or illness.
Anchor & Core does not provide medical advice. Any modifications, suggestions, or instructions provided by instructors are for general fitness purposes only.
10. Waiver and Release
Before participating in classes or services, you may be required to sign a liability waiver or participation agreement.
By participating in Anchor & Core activities, you understand that fitness activities involve risk and agree to follow all posted policies, instructor directions, and safety rules.
Nothing in these Terms is intended to waive rights that cannot legally be waived under applicable law.
11. Studio Policies
You agree to follow all Anchor & Core studio policies, including policies related to booking, cancellations, arrivals, personal belongings, conduct, recording, safety, pregnancy, injuries, memberships, and retail purchases.
Studio policies may be updated from time to time. Continued use of our services after policy updates means you agree to the updated policies.
12. Personal Belongings
Anchor & Core is not responsible for lost, stolen, damaged, or misplaced personal belongings. Please bring only what you need and keep valuables secured.
13. Client Conduct
We want Anchor & Core to be a welcoming, respectful, and safe environment.
We reserve the right to refuse service, cancel bookings, suspend memberships, or remove individuals from the studio if behavior is disruptive, unsafe, disrespectful, threatening, harassing, discriminatory, or otherwise inappropriate.
14. Minors
Our services are generally intended for adults. Minors may only participate if permitted by Anchor & Core and with appropriate parent or guardian consent.
A parent or legal guardian may be required to sign a waiver or provide written permission before a minor participates in any class, event, or service.
15. Promotions and Discounts
Promotions, discounts, introductory offers, and special pricing may be subject to additional terms, eligibility requirements, expiration dates, or limitations.
Promotional offers cannot be combined unless expressly stated. Anchor & Core reserves the right to modify or discontinue promotions at any time.
16. Gift Cards and Merchandise
Gift cards, merchandise, and retail purchases may be subject to separate terms, expiration rules, refund policies, and applicable taxes.
Anchor & Core is not responsible for lost or stolen gift cards unless otherwise required by law.
17. Intellectual Property
All content on our website and related materials, including but not limited to text, images, graphics, logos, branding, class names, designs, videos, and other materials, are owned by or licensed to Anchor & Core unless otherwise stated.
You may not copy, reproduce, distribute, modify, display, or use our content or branding without our prior written permission.
18. SMS/Text Message Terms
Program Description By opting in, you agree to receive recurring automated text messages from Anchor & Core (“we,” “us,” or “our”) at the mobile number you provided.
Messages may include appointment reminders, class reminders, schedule updates, booking confirmations, account alerts, promotional offers, membership updates, event announcements, order updates, and customer support follow-ups.
Consent to receive these messages is not a condition of any purchase.
Message Frequency
You may receive up to 50 messages per month. Message frequency may vary depending on your activity and interactions with us.
Message and Data Rates
Message and data rates may apply. Charges are billed by and payable to your mobile service provider. Please contact your wireless carrier for details about your messaging plan.
How to Opt Out and Get Help
You can unsubscribe from the SMS service at any time by replying “STOP” to any message we send you. After you send “STOP,” you will receive a one-time confirmation message, and no further messages will be sent unless you opt in again.
If you want to rejoin, you can sign up again using the original opt-in method or reply “START.”
For help or more information at any time, reply “HELP” to any of our messages. You can also contact our support team directly at support@anchorandcore.com.
Carrier Liability Disclaimer
Carriers are not liable for any delayed or undelivered messages.
Mobile Information Sharing
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
19. Email Communications
By providing your email address, you agree that Anchor & Core may send you transactional, service-related, and promotional emails.
You may unsubscribe from promotional emails at any time by using the unsubscribe link provided in the email or by contacting us directly. We may still send non-promotional messages related to bookings, purchases, memberships, account activity, policy updates, or other service-related matters.
20. Third-Party Services
We may use third-party platforms or providers for website hosting, booking, payments, email, text messaging, analytics, marketing, social media, and other business operations.
Your use of third-party platforms may be subject to their own terms, conditions, and privacy policies. Anchor & Core is not responsible for the practices, content, availability, or security of third-party services.
21. Privacy
Your use of our website and services is also governed by our Privacy Policy, which explains how we collect, use, and protect personal information.
Please review our Privacy Policy carefully.
22. Disclaimers
Our website and services are provided on an “as is” and “as available” basis. We do not guarantee that our website, booking platform, communications, or services will always be uninterrupted, error-free, secure, or available.
We do not guarantee any specific fitness, health, weight loss, strength, flexibility, wellness, or other physical result from participating in our classes or services.
23. Limitation of Liability
To the fullest extent permitted by law, Anchor & Core LLC, its owners, employees, instructors, contractors, representatives, and affiliates will not be liable for any indirect, incidental, consequential, special, or punitive damages arising from your use of our website, services, classes, memberships, purchases, or communications.
Nothing in these Terms limits liability where such limitation is prohibited by law.
24. Indemnification
You agree to indemnify and hold harmless Anchor & Core LLC, its owners, employees, instructors, contractors, representatives, and affiliates from and against any claims, damages, losses, liabilities, costs, or expenses arising from your violation of these Terms, misuse of our services, or violation of any law or third-party rights.
25. Changes to These Terms
We may update these Terms of Service from time to time. When changes are made, we will update the “Last Updated” date at the top of this page. Your continued use of our website or services after updates are posted means you accept the revised Terms.
26. Governing Law
These Terms are governed by the laws of the Commonwealth of Pennsylvania, without regard to conflict of law principles.
27. Contact Us
If you have questions about these Terms of Service, please contact us at:
Anchor & Core LLC
Email: support@anchorandcore.com
Address: 3410 E. Market St. Suite B-C York, PA 17402